>They give estimates of days versus hours for even the simplest of asks, and when outsiders hear how long it took for our team to fix a bug or add a new feature

>They give estimates of days versus hours for even the simplest of asks, and when outsiders hear how long it took for our team to fix a bug or add a new feature, they are shocked. Unless you're a developer who is familiar with the codebase, then you literally have no idea how long it should take to implement these changes.