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These are some lousy metrics to run a city by. It indicates how much they are doing, but not how effective they are. These metrics are glorifying the work the c

These are some lousy metrics to run a city by. It indicates how much they are doing, but not how effective they are. These metrics are glorifying the work the city does, rather than striving for a better city. The best metrics are the ones where zero is the goal. Imagine, instead, if the dashboard showed: * open potholes * streetlights out of service * buildings with graffiti Then, instead of patting themselves on the back for doing so much, they might have an actual goal.

bduerst 13y ago
You can't report on data that doesn't exist. Do they have a take on the three points you listed above? I know they have an app for reporting pot holes, but how complete is the data? At least they can monitor performance over time, and start asking questions like: > If more pot holes are being filled now, is it because of an increase in performance or because we have more deteriorating roads?