That's consistent with my experiences. As several commentators mentioned, I think it's such a problem because decisions about enterprise software in big organi

That's consistent with my experiences. As several commentators mentioned, I think it's such a problem because decisions about enterprise software in big organizations are typically made by people who don't understand software, design, or information architecture. Smaller companies are much more responsive. It is a mistake (which I've made more than once) to assume that a large organization will make reasonable decisions. It used to be that a successful business started with expertise in how to make widgets or rent cars or something and then tried to figure out information management. The new trend is for people who understand information management to start from there and get into some other business. Old-school businesses, even capital-intensive ones, which remain clueless are gradually becoming more irrelevant as newer information-savvy startups intrude on their turf. And that is rather interesting.