There really are two questions hiding here, and most comments are only answering one. 1. Could we allow users to modify the TOS for themselves and have a quic

There really are two questions hiding here, and most comments are only answering one. 1. Could we allow users to modify the TOS for themselves and have a quick round of TOS negotiation? Yes, for a large enough price. In most cases, the cost of having anyone even acknowledge a new customer means that customer is unprofitable. Quicken (Intuit) was the poster child for recognizing that a customer ever asking for customer support was unprofitable. Usually, a minor round of contract negotiation for a $50K product happens, and always happens for contracts greater than $250K. 2. Can we ask the user why they balked at the TOS? If there are enough common reasons for balking we might change the TOS. Yes, absolutely. Lawyers I work with often complain about products, some aimed at lawyers, that don't understand the diligence implications of "we may change these terms without notice". Any lawyer placing client confidential information on any service with this clause is failing their legal duty to take reasonable measures to protect attorney-client privileged information. Having a feedback mechanism might distinguish the set of "didn't sign up because of your TOS" versus "didn't sign up because product failed".