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I say this a lot: "You don't know what's customer support until you try Bloomberg's." It's surreal. One year and a half ago I was involved in an important proj

by iaskwhy 13y ago

I say this a lot: "You don't know what's customer support until you try Bloomberg's." It's surreal. One year and a half ago I was involved in an important project which required niche data. I was creating so many help requests I got sent a real person for a couple of hours whenever I needed. For comparison, this same project required even more data from Reuters and the replies from the support team were so bad things escalated quickly to top managers. It took some time but eventually we had a meeting with top managers from Reuters and then I finally got a real person for a couple of hours.

tbrock 13y ago
That is all just hand holding so you didn't go back to your boss and say the words "bloomberg didn't have the data", which is their version of a nightmare. The value is really only in the data and delivering it to you. The server side software might be wizardry as mentioned here but the client software is a joke. Want to render a chart or read a story? It uses internet explorer in as the rendering engine for you and is slower than molasses.
- jeremyjh 13y ago
  That is all just value-added services that protect their reputation and deepen their relationship with customers. That's all.
  - vvvv 13y ago
    "That is all just value-added services that protect their reputation and deepen their relationship with customers. That's all." Surely, delighting your customers in the provision of your product/service is what a successful business is all about...
- iaskwhy 13y ago
  You're assuming a lot there. I had to use the official source of the data and that was Reuters for around 80% of it. Bloomberg did provide their own feed for some of these cases which I ended up using as a backup in case Reuters failed. I didn't write this on the previous comment but I had much more joy working with the Bloomberg API than with the several Reuters APIs (like DataScope Select - how can a new API be like that?!).

by iaskwhy 13y ago

tbrock 13y ago

That is all just hand holding so you didn't go back to your boss and say the words "bloomberg didn't have the data", which is their version of a nightmare. The value is really only in the data and delivering it to you. The server side software might be wizardry as mentioned here but the client software is a joke. Want to render a chart or read a story? It uses internet explorer in as the rendering engine for you and is slower than molasses.

jeremyjh 13y ago
That is all just value-added services that protect their reputation and deepen their relationship with customers. That's all.
- vvvv 13y ago
  "That is all just value-added services that protect their reputation and deepen their relationship with customers. That's all." Surely, delighting your customers in the provision of your product/service is what a successful business is all about...
iaskwhy 13y ago
You're assuming a lot there. I had to use the official source of the data and that was Reuters for around 80% of it. Bloomberg did provide their own feed for some of these cases which I ended up using as a backup in case Reuters failed. I didn't write this on the previous comment but I had much more joy working with the Bloomberg API than with the several Reuters APIs (like DataScope Select - how can a new API be like that?!).