Well I'm only refering to the articles linked to previously in this thread. In that article, they said that it was her 'house' as opposed to an apartment or the

Well I'm only refering to the articles linked to previously in this thread. In that article, they said that it was her 'house' as opposed to an apartment or the like. So I presumed she was a home owner, or at the very least a house is not a subdivision of a larger building. > Glad you don't work for AirBnB customer support. To be honest, I don't think he deserves sympathy since I don't know the full story (i.e. what exactly was damaged). But were I customer support, I'd be happy to hold his hand and have a cry with him because well.... that's the job of customer support.