I'm just going to link to Don't rely on "Magic Happens Here" from the O'Reilly book "97 Things Every Programmer Should Know". http://programmer.97things.oreill

I'm just going to link to Don't rely on "Magic Happens Here" from the O'Reilly book "97 Things Every Programmer Should Know". http://programmer.97things.oreilly.com/wiki/index.php/Don%27t_Rely_on_%22Magic_Happens_Here%22 http://programmer.97things.oreilly.com/wiki/index.php/Don%27... Then I'm going to ask the programmer/engineer to flip the model around and ask that they look at Operations in the same way they wish management see them.