3 ms·
From the call center perspective, this is no different than live chat. Many, many customer service organizations handle that. Typically, a CS rep will juggle
by chrissnell 13y ago
From the call center perspective, this is no different than live chat. Many, many customer service organizations handle that. Typically, a CS rep will juggle several concurrent requests because people are slow to type.
The biggest obstacle to SMS support IMHO is authentication.