I agree that "one is too many" is unreasonable, if by "one" we mean "one person's house was violated". If we mean "one person's house was violated and AirBnB di

I agree that "one is too many" is unreasonable, if by "one" we mean "one person's house was violated". If we mean "one person's house was violated and AirBnB did nothing about it", then, no, I think that's fairly reasonable. Either it happens often enough that AirBnB needs to be regulated or it's rare enough to chalk up to unpredictable freak events, in which case they ought to bend over backwards to spend the little bit of money to make people whole again.