I wonder if the solution here is to simply not grow the company that large in the first place? Usually what happens is a company gets a new product idea or a bi

I wonder if the solution here is to simply not grow the company that large in the first place? Usually what happens is a company gets a new product idea or a big surge in new customers and does not have a process in place to deal with it through automation and existing systems. The easiest solution is to just hire new employees and let them work it out - it scales very well at first glance as the original employees can continue to work on improving and automating what they already have. Is it the best solution though? If the product is good, slowing down on features or customers seems fairly acceptable until you can cope with them. It's obviously not going to fly with a VC funded firm. For a bootstrapped or lifestyle business it might be the better long run approach, and I believe most people really want a lifestyle business even if they think they don't.