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You know what I miss for instant support? IRC. It combines with instant gratification of phone calls with the crowd-support of forums or community support porta
by aggronn 13y ago
You know what I miss for instant support? IRC. It combines with instant gratification of phone calls with the crowd-support of forums or community support portals.
IRC obviously isn't mainstream and lacks features that some other systems have, but whenever I'm working on something and want a quick question answered that I can't get via google, I look for an IRC channel first.
- agerlic 13y agoYou also have HipChat web public rooms which are awesome. But it can't replace the direct feedback you have with phone.
- orliesaurus 13y agoA lot of services(slack,hipchat) are nowadays allowing guest-joins; basically it's like IRC, but with only channels(public , private) for your team/customers.