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In a way that's a good thing - having a user work through the frustrating UI and still be interested in the product is amazing validation. Early adopters can se
by bvanvugt 13y ago
In a way that's a good thing - having a user work through the frustrating UI and still be interested in the product is amazing validation. Early adopters can self select.
- minimaxir 13y agoIt's an amazing biased validation, though. You won't be able to determine the usage patterns of the average user, and that's what's important.
- ThomPete 13y agoHow does that follow? If someone is willing to use it even when it's absurdly cumbersome then they are going to turn into customers. Once you build it you can iterate to find the best patterns.
- mkr-hn 13y agoIt makes them resent you and long for a competitor.
- mrmch 13y agoOur experience was to the contrary. It's not shown in the blog post, but users were thanked for their feedback immediately. The reaction was overwhelmingly positive; people were excited that we were building something in this space.
- kmnc 13y agoIf a good one exists already that is. And if that is the case why are they checking broken demos? Why are they given their email addresses to broken demos? Either way you slice it, if something like this gains interest it certainly illustrates opportunities.
- teej 13y agoI think it's natural to think that people will react this way. It turns out that people react completely differently. In my experience employing this tactic across several different verticals (SaaS, ecommerce, games), I have found people to react positively (yes, please make this!!) or neutral/mildly disappointed (darn, I wanted to use that). Never resentful.