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I have a few issues with OVH. In no particular order: - In summer 2013, they used their customers as beta testers for their anti-ddos service. This was mandato
by codexon 13y ago
I have a few issues with OVH. In no particular order:
- In summer 2013, they used their customers as beta testers for their anti-ddos service. This was mandatory for ALL customers, there was no way to opt out.
This caused false detections on some of my servers and ended up blocking ALL dns requests until I uploaded the deb for PDNS (because apt-get wouldn't work anymore) and configure TCP dns lookups.
- Multiple times in August and September all servers that detected a DDoS attack in the past 24 hours became disconnected from the internet or the US for an entire day.
- Also in summer 2013, they upgraded their offerings as usual. Their website said it would come in a week but I waited for over 60 days before I finally told them to cancel the order. This was for their midrange server.
- They removed the ability to pay for less than a month because everyone was extending the rent on their old server until their new ones arrived. This was very scummy coming from OVH.
- Later I found out they were complaining about "turnover" even though when I asked support if I could upgrade my server, they said the only way to do that is to cancel the old server and get a new one.
- They removed e-mail support for Kimsufis even though some of them cost more than their new mid-range line that has it. Now they expect you to use a forum where responses have gone unanswered and everyone can see details on your server. They didn't even reduce the price.
- There have been a few sporadic cases throughout the year where the server just lost connection to the internet for a minute. Support had nothing to say about this, but sometimes I could find some related message on travaux.ovh.net (this page gets more updates than status.ovh.net)