7 ms·

"with people having apparently similar but in reality completely unrelated problems" Not sure what he was reading - this is a known problem with at least many

"with people having apparently similar but in reality completely unrelated problems" Not sure what he was reading - this is a known problem with at least many early 2011 MBP - I had one (still do - it's in the closet). Apple is refusing to acknowledge this as a problem, and will offer to replace the motherboard (or something like that) for ... $300 and approximately 5 business days. From what I've read, whatever they replace doesn't actually do the trick; by many accounts, even when you drop it off for repair, they've claimed to not be able to reproduce the problem. Hint: use the external video chip, or force a use of it. FWIW, if you're in the triangle area, sixrig.com gives really good service, and got me a new refurb laptop the day after xmas at 9pm at night. Source: apple forums and http://mbp2011.com http://mbp2011.com

johnchristopher 13y ago
> Source: apple forums and http://mbp2011.com http://mbp2011.com Wow: “The problem might be on the GPU” Said the “Genius”. That’s exactly what I was hoping to hear (he didn’t mentioned this until I pushed them this far.) So I replied, “You all knew exactly what’s going on here and you intentionally kept this from the customers, right?” Right this moment, the “Genius” has left. That's insane.
- mgkimsal 13y ago
  They wouldn't run any advanced diagnostics on mine because I had 'too much ram' in it - model was rated for 8gb but I had 16gb. Not necessarily unreasonable, but... it worked fine for 2 years with that ram in it, and the problem was obviously video related. well, nothing's that obvious, but... they didn't offer to just unscrew the back, remove the extra ram, and run more tests - they seemed to want to not handle my issue at the store. "5 business days" without my business computer is a bit too much, and now I realize I need a fallback strategy. :/
- slantyyz 13y ago
  There's a lot of variability these stories in terms of how you're treated by a Genius when you take your computer in. When I took my problematic 2011 MBP in, they pretty quickly determined that it was a motherboard issue and replaced it. Two months after my motherboard was replaced the video glitches started appearing again. Coincidentally (or not?) it happens that I use Coda every day, and Coda forced Macs (inadvertently, apparently -- Panic used Apple's guidelines on how to implement this "gracefully", but Apple's flag was buggy) to use the discrete card all the time. Interestingly enough, once Panic disabled the 'use discrete gpu' flag in Coda, my screen glitch problems basically went away on my new motherboard.
  - kevinchen 13y ago
    Graphics switching on dual-GPU Macs used to require you to log out when you changed the GPU. They never quite got the automatic switching right but it's much better on the current generation. I very rarely see random red-and-white checkerboard patterns flash on the screen.
iancarroll 13y ago
Can I ask why a store (sixrig) has ads on their site?
- mgkimsal 13y ago
  I didn't say the site was good, just the service ;) Hadn't noticed ads before - I see one now. Might be trying to take advantage of traffic a bit, because they're primarily serving just one geographic market, but may get outside traffic? Dunno. Again, hadn't noticed before. FWIW, I don't actually like the site - it always works slow on my mobile, and even on the desktop - some weird scripting stuff going on. That said, the personal support and attention I've had on my few transactions over the last year make up for that.
- mst 13y ago
  Well, you can, yes. But given he's a happy customer of their hands on service and didn't even mention the site, I'm not sure the answer you'll get will be terribly relevant.
  - iancarroll 13y ago
    Why does the store (sixrig) has ads on their site?
    - mgkimsal 13y ago
      https://news.ycombinator.com/item?id=7372749 https://news.ycombinator.com/item?id=7372749
chiph 13y ago
I have a new board in mine as well. Without AppleCare, it would have been $550. Estimated value of the machine, from CL, eBay, etc: $575. The downside to Macs having become popular is the severe price drop in the used market.
- mgkimsal 13y ago
  I was always told the benefit of Macs is that they hold their value. I don't think it's terribly true - never felt like it when I've come to sell.
  - vacri 13y ago
    Most of the people making that claim seem to be people who upgrade every year, so they're only selling 1-year-old models.
  - mikeash 13y ago
    It's not that they "hold their value", which implies they'd sell for something similar to the original purchase price, and that's crazy. Rather it's that their value drops considerably more slowly than the average computer. A 3-year-old Mac is still worth only a fraction of the original purchase price, but a typical computer is worth only a fraction of that fraction.
  - umanwizard 13y ago
    The benefit of Macs is that they're high-end unix workstations optimized for usability. As far as I know Apple is the only company still making anything by that description.
    - cones688 13y ago
      Thinkpads?
      - malyk 13y ago
        That takes care of the hardware, but not the UI/UX.
rob 13y ago
Wow, thanks for that link. I have an early 2011 MBP and last year the same thing as OP happened. Ended up bringing it to Apple and did their repair depot option for $300. At least they extend the warranty for 90 days. Not looking forward to this happening again, though. Especially since last time it came back with a couple of scratches on the bottom case that weren't there when it was sent out. I guess we'll see.
asabjorn 13y ago
I experienced the exact same problems with my early 2011 MBP, and the blue screen of death was fixed with a motherboard replacement. The failing graphics card also seem to have done damage to my Apple Thunderbolt Display, but that is incredibly hard to prove so I do not know if Apple will fix that for free. I must say that this is a bit disappointing for a $3500 piece of hardware. There should be recall procedures for electronics like this as well to protect customers from faulty production.

johnchristopher 13y ago

> Source: apple forums and http://mbp2011.com http://mbp2011.com Wow: “The problem might be on the GPU” Said the “Genius”. That’s exactly what I was hoping to hear (he didn’t mentioned this until I pushed them this far.) So I replied, “You all knew exactly what’s going on here and you intentionally kept this from the customers, right?” Right this moment, the “Genius” has left. That's insane.

mgkimsal 13y ago
They wouldn't run any advanced diagnostics on mine because I had 'too much ram' in it - model was rated for 8gb but I had 16gb. Not necessarily unreasonable, but... it worked fine for 2 years with that ram in it, and the problem was obviously video related. well, nothing's that obvious, but... they didn't offer to just unscrew the back, remove the extra ram, and run more tests - they seemed to want to not handle my issue at the store. "5 business days" without my business computer is a bit too much, and now I realize I need a fallback strategy. :/
slantyyz 13y ago
There's a lot of variability these stories in terms of how you're treated by a Genius when you take your computer in. When I took my problematic 2011 MBP in, they pretty quickly determined that it was a motherboard issue and replaced it. Two months after my motherboard was replaced the video glitches started appearing again. Coincidentally (or not?) it happens that I use Coda every day, and Coda forced Macs (inadvertently, apparently -- Panic used Apple's guidelines on how to implement this "gracefully", but Apple's flag was buggy) to use the discrete card all the time. Interestingly enough, once Panic disabled the 'use discrete gpu' flag in Coda, my screen glitch problems basically went away on my new motherboard.
- kevinchen 13y ago
  Graphics switching on dual-GPU Macs used to require you to log out when you changed the GPU. They never quite got the automatic switching right but it's much better on the current generation. I very rarely see random red-and-white checkerboard patterns flash on the screen.

iancarroll 13y ago

Can I ask why a store (sixrig) has ads on their site?

mgkimsal 13y ago
I didn't say the site was good, just the service ;) Hadn't noticed ads before - I see one now. Might be trying to take advantage of traffic a bit, because they're primarily serving just one geographic market, but may get outside traffic? Dunno. Again, hadn't noticed before. FWIW, I don't actually like the site - it always works slow on my mobile, and even on the desktop - some weird scripting stuff going on. That said, the personal support and attention I've had on my few transactions over the last year make up for that.
mst 13y ago
Well, you can, yes. But given he's a happy customer of their hands on service and didn't even mention the site, I'm not sure the answer you'll get will be terribly relevant.
- iancarroll 13y ago
  Why does the store (sixrig) has ads on their site?
  - mgkimsal 13y ago
    https://news.ycombinator.com/item?id=7372749 https://news.ycombinator.com/item?id=7372749

chiph 13y ago

I have a new board in mine as well. Without AppleCare, it would have been $550. Estimated value of the machine, from CL, eBay, etc: $575. The downside to Macs having become popular is the severe price drop in the used market.

mgkimsal 13y ago
I was always told the benefit of Macs is that they hold their value. I don't think it's terribly true - never felt like it when I've come to sell.
- vacri 13y ago
  Most of the people making that claim seem to be people who upgrade every year, so they're only selling 1-year-old models.
- mikeash 13y ago
  It's not that they "hold their value", which implies they'd sell for something similar to the original purchase price, and that's crazy. Rather it's that their value drops considerably more slowly than the average computer. A 3-year-old Mac is still worth only a fraction of the original purchase price, but a typical computer is worth only a fraction of that fraction.
- umanwizard 13y ago
  The benefit of Macs is that they're high-end unix workstations optimized for usability. As far as I know Apple is the only company still making anything by that description.
  - cones688 13y ago
    Thinkpads?
    - malyk 13y ago
      That takes care of the hardware, but not the UI/UX.

rob 13y ago

Wow, thanks for that link. I have an early 2011 MBP and last year the same thing as OP happened. Ended up bringing it to Apple and did their repair depot option for $300. At least they extend the warranty for 90 days. Not looking forward to this happening again, though. Especially since last time it came back with a couple of scratches on the bottom case that weren't there when it was sent out. I guess we'll see.

asabjorn 13y ago

I experienced the exact same problems with my early 2011 MBP, and the blue screen of death was fixed with a motherboard replacement. The failing graphics card also seem to have done damage to my Apple Thunderbolt Display, but that is incredibly hard to prove so I do not know if Apple will fix that for free. I must say that this is a bit disappointing for a $3500 piece of hardware. There should be recall procedures for electronics like this as well to protect customers from faulty production.