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If your app gets a nontrivial number of visitors this is probably way easier than trying to pull a specific user's request out of logs. And once you reach a ce
by samdk 13y ago
If your app gets a nontrivial number of visitors this is probably way easier than trying to pull a specific user's request out of logs.
And once you reach a certain size the person doing user-level support very likely doesn't have access to server logs.
- adrianpike 13y agoI'd argue as your visitors scale, so should the ability to trace individual requests, and as your user-level support team scales, so do the tools you use to support them. Another nice benefit is that building out a quick internal tool can be a great afternoon hack to clear your mind. It doesn't have to be good, just something to remove some pain. We're tagging pretty much every request & correlating it with a user, and are able to pull logs pretty quickly. It's not hands-off, but we've built tooling to make it pretty straightforward to dig whats up.