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Return policies like that are more typical of lingerie sites for obvious reasons. If I had to guess, the real reason for that return policy is they don't want t

Return policies like that are more typical of lingerie sites for obvious reasons. If I had to guess, the real reason for that return policy is they don't want to worry about people returning things they wore for a night out and decided afterwards that they want their money back. Maybe they'll put some kind of highly-visible tag on the clothes and if the tag is removed then they won't let you return the items. Seems reasonable to me (a `no tag, no refund` policy).

objclxt 13y ago
I know here in the US many brick-and-mortar stores have a 'no tag, no return' policy - although I'm not sure it's rigorously enforced, it's more there to stop obviously worn garments from being returned (I just returned a pair of jeans to Uniqlo that I'd taken the tags off, despite the fact the receipt did say no tag, no refund).
- JoshGlazebrook 13y ago
  In my experience, return policies here have become more lax in regards to the time frame of when you can return something, and whether it needs a tag or not. A recent example of this is when I've dealt with ASOS. Even though they're primarily a UK based company, they offer free shipping and free returns here in the US (also something I see becoming more common). But on top of that, even though the return policy says within a certain timeframe, emailing their customer support about a month after the return cut off period, they told me as long as the item is in sellable condition I could still return it. They literally told me that "Here are ASOS, we're not monsters" which I found kind of cute. But overall that's close to the best customer service I've had in a while (return/shipping wise). Going back to the free returns though. I feel like this is the last major pain point in online shopping that hasn't been dealt with yet. Amazon for instance, returns are free by default on clothing and a few other categories of items. Items that are damaged, or something is wrong with the item that is not your fault gets free return shipping. But what if you just don't like it? Well no free return shipping for you. I can't imagine the amount of people that could potentially abuse a free return system could have any significant impact over the amount of profit and new customers a store could get from reassuring their customers that they care about if you're happy with your purchase or not, and offering the safety net of free returns for your purchases.
  - troels 13y ago
    Within the EU, there are some fairly favourable (for the customer) return policies mandated by law. Even if you technically extended the time for return (and that you probably aren't covered in the US), most companies here would just err on the side of caution and grant your return in edge cases like this. Esp. large retailers such as ASOS.

objclxt 13y ago

I know here in the US many brick-and-mortar stores have a 'no tag, no return' policy - although I'm not sure it's rigorously enforced, it's more there to stop obviously worn garments from being returned (I just returned a pair of jeans to Uniqlo that I'd taken the tags off, despite the fact the receipt did say no tag, no refund).

JoshGlazebrook 13y ago
In my experience, return policies here have become more lax in regards to the time frame of when you can return something, and whether it needs a tag or not. A recent example of this is when I've dealt with ASOS. Even though they're primarily a UK based company, they offer free shipping and free returns here in the US (also something I see becoming more common). But on top of that, even though the return policy says within a certain timeframe, emailing their customer support about a month after the return cut off period, they told me as long as the item is in sellable condition I could still return it. They literally told me that "Here are ASOS, we're not monsters" which I found kind of cute. But overall that's close to the best customer service I've had in a while (return/shipping wise). Going back to the free returns though. I feel like this is the last major pain point in online shopping that hasn't been dealt with yet. Amazon for instance, returns are free by default on clothing and a few other categories of items. Items that are damaged, or something is wrong with the item that is not your fault gets free return shipping. But what if you just don't like it? Well no free return shipping for you. I can't imagine the amount of people that could potentially abuse a free return system could have any significant impact over the amount of profit and new customers a store could get from reassuring their customers that they care about if you're happy with your purchase or not, and offering the safety net of free returns for your purchases.
- troels 13y ago
  Within the EU, there are some fairly favourable (for the customer) return policies mandated by law. Even if you technically extended the time for return (and that you probably aren't covered in the US), most companies here would just err on the side of caution and grant your return in edge cases like this. Esp. large retailers such as ASOS.