I completely agree. I like to think of it like the ED at a hospital. Anyone can walk in the front door (send you an email), but you need a triage nurse to org

I completely agree. I like to think of it like the ED at a hospital. Anyone can walk in the front door (send you an email), but you need a triage nurse to organize patients, figure out what each one actually needs, and prioritize them appropriately. Otherwise, you'd just be picking the patient that looks the worst (most urgent) to treat at any given moment, which is not the most effective way to treat patients (the most efficient way to conduct business). Email is a LIFO stack (perhaps a FIFO queue for some clients), but neither of these is inherently a reasonable way to prioritize the patients who need care, or tasks you actually want to do today.