Despite generally rock-solid performance and uptime, I had a bad experience with DO recently. After experiencing repeated hardware failures on a node (with lots

Despite generally rock-solid performance and uptime, I had a bad experience with DO recently. After experiencing repeated hardware failures on a node (with lots of downtime), I followed the advise of their support and did a snapshot and destroy of the failing droplet and immediately attempted to create a new one from the snapshot. It failed to build. I then tried to build again from the automated backup they create when a droplet is destroyed, this also failed. Support just did not seem to understand the issue I was having, I kept getting canned responses about doing a snapshot then building a new droplet from the image, so I gave up. The entire site had to be created again from backups on a different VPS provider. Surely their system should be able to migrate any droplets off failing nodes automatically, I mean hardware failures happen right?