I happen to live with someone who watches these shows a lot (Kitchen Nightmares, Restaurant Impossible, Save my bar or whatever it's called, etc) and I can tota

I happen to live with someone who watches these shows a lot (Kitchen Nightmares, Restaurant Impossible, Save my bar or whatever it's called, etc) and I can totally see how this stuff is pretty fake as each episode always follows the same script and the owners always resist at first, but give in at the end and praise the 'expert'. So I'm not sure if parallels with a 'reality' TV show are entirely in place and representative of what's going on in the real world. That said the type of 'businessman' the author talks about is everything but fictional. In my 7 years running a web consultancy agency I've come across a lot of these wantrepreneurs who value their status and opinion more than value provided to their customers. I also have been trying to avoid this type of customers as the 20/80 rule applies here very much: 20% of your customers give you 80% of your headaches. My experience with a lot of these 'family' businesses is also that these people often get into the business by heritage and not necessarily because they want to.