Edit: parent poster suggested I should join Dell for scamming but the cowardly sod deleted his/her post to preserve karma decay No that's my minimum charge for

Edit: parent poster suggested I should join Dell for scamming but the cowardly sod deleted his/her post to preserve karma decay No that's my minimum charge for 30 minutes of time. For that you get 30 minutes of my attention, a VAT invoice and warrantied work. It's a bargain. It's up to you to get value for money out of that time. If you want Firefox installed, that's up to you but I'm not going to turn down the work.