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Strongly seconded. You wouldn't treat your clients with contempt, and you shouldn't treat their clients with contempt. People use services to solve problems.

Strongly seconded. You wouldn't treat your clients with contempt, and you shouldn't treat their clients with contempt. People use services to solve problems. Some problems demand that level of focus to get it right fast. If you don't take their wants/needs seriously, why would they take you seriously? They are paying you, not the other way around, (and even in that case, it's a bad idea to treat people like that). I see what you're trying to do, but it's coming across as "if you wear a tie and need it right and right now, you're an uptight jerk". Perhaps they are, perhaps they're not, but you're doing yourself no favors by pointing it out. Also note that people with those requirements are the most likely to pay a lot for satisfaction; they might be the most profitable segment of your client's customer base.

roachsocal 17y ago
This is the feedback we were looking for -- and you're right, the most interest in the concept has, so far, come from site owners looking to take back control of their content. BitsyBox was built with them in mind, but from a developers perspective (that's our background). We showed the video to just a handful of freelance developers, so we really didn't focus too much on the perspective of the clients. We're planning to make some changes to the video this weekend. Thanks guys.
- jwhitlark 17y ago
  That's one of the hardest parts of business; seeing things from other people's perspective. The concept of that banality of evil can be applied wider as a thought tool: the banality of I don't get why they did that, but they thought they had a good reason at the time. Come to think of it, that might be one reason why YC seems to be having good luck teaching programmers about business; we're more used to adjusting our views to reality than most professions. So just think of it as a syntax error that you've found and fixed.
- roachsocal 17y ago
  We updated the video based on your feedback: http://www.youtube.com/watch?v=KFF16U5jFT4&hd=1 http://www.youtube.com/watch?v=KFF16U5jFT4&hd=1 Thanks HN peeps.

roachsocal 17y ago

This is the feedback we were looking for -- and you're right, the most interest in the concept has, so far, come from site owners looking to take back control of their content. BitsyBox was built with them in mind, but from a developers perspective (that's our background). We showed the video to just a handful of freelance developers, so we really didn't focus too much on the perspective of the clients. We're planning to make some changes to the video this weekend. Thanks guys.

jwhitlark 17y ago
That's one of the hardest parts of business; seeing things from other people's perspective. The concept of that banality of evil can be applied wider as a thought tool: the banality of I don't get why they did that, but they thought they had a good reason at the time. Come to think of it, that might be one reason why YC seems to be having good luck teaching programmers about business; we're more used to adjusting our views to reality than most professions. So just think of it as a syntax error that you've found and fixed.
roachsocal 17y ago
We updated the video based on your feedback: http://www.youtube.com/watch?v=KFF16U5jFT4&hd=1 http://www.youtube.com/watch?v=KFF16U5jFT4&hd=1 Thanks HN peeps.