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From the article: > “Dell Configuration Services, including the application loading service, ensure customers have a complete, ready to use product when it arr
by interpol_p 13y ago
From the article:
> “Dell Configuration Services, including the application loading service, ensure customers have a complete, ready to use product when it arrives,”
How do they not get it this badly? Customers expect a complete and usable product just by purchasing it. Paying extra to ensure it is "ready and usable," is nonsense. Is this really what Dell thinks their customers want?
- Crito 13y agoHonestly I would rather Dell try to charge me to install extra crap than install it without asking/charging on the assumption that I want it (or more accurately, on the assumption that I won't be annoyed enough by it to pick a different vendor in the future).
- interpol_p 13y agoMy point was that if they consider their installation service something that makes their product "ready and usable," then it should not be an optional charge. (And in the end, isn't it just choosing a different disk image in their configuration system? Hardly a 'service.') I would want Dell to sell me a computer that they would be happy and proud to use themselves. Not try to fill up my shopping cart with optional extras, deals, and crap.