3 ms·

> Their new expectation of price is "cheap". This seems to be regardless of what the regular retail price is. $60? Wait until it is $10. Oh it is normally $10?

> Their new expectation of price is "cheap". This seems to be regardless of what the regular retail price is. $60? Wait until it is $10. Oh it is normally $10? Wait until it is $3. That's the expected behavior with Steam's shitty EULA, which is "no refunds, ever". Bought a game and didn't liked it? Your loss. Bought a game that crashes all the time? Your loss. Bought a game that runs at 10 FPS because it uses some shitty engine? Your loss. Bought a game and there are no servers with an acceptable ping to play on? I'm repeating myself... It's only logical that people are then averse to sink money on unknown titles unless it's cheap enough to be an non-issue.

nilved 13y ago
I don't think this is correct. The majority of people never have those problems. Note too that they do give out refunds, but admittedly not as much as I'd like. However, they did refund Splinter Cell: Conviction (which didn't work well on my hardware not due to an incompatibility but do to the performance) and Mirror's Edge (which I tried to play through WINE unsuccessfully.)
- spacelizard 13y ago
  >The majority of people never have those problems. I disagree completely. The majority of people I know who use Steam have a huge library of games that have never been played because they bought most of them as an impulse purchase when they were on sale, and then realized the game wasn't worth playing for one reason or another. It's kind of telling for the market when in a large amount of cases the most reasonable thing to do is to just not use Steam altogether, but their promotions have to it that people forget about that. It's just the same sleazy, destructive sales tactics that we've seen a million times over. It's no surprise that their software prices are trending towards zero in an Apple/Google-esque spiral.
  - nilved 13y ago
    That isn't really a refutation of what I said. I'm saying that most people don't have the problems GP described: buying a game that is unplayable and not being able to get a refund. Not only are most people able to play their entire game library (even if not permitted by time or interest,) I've been able to get refunds even in exceptional circumstances. e to below: no I didn't?
    - spacelizard 13y ago
      You've responded to one of the problems that was described and conveniently ignored the rest.
- enraged_camel 13y ago
  >>The majority of people never have those problems. Citation needed.
  - nilved 13y ago
    My anecdote isn't any more anecdotal than GP's assertion.
    - enraged_camel 13y ago
      What you said was not an anecdote. It was an assertion about the majority of people.
- chongli 13y ago
  The majority of people never have those problems. Doesn't matter. The minority of people with issues are always the loudest on support and general game discussion forums. Couple this with the fact that the majority of people are risk averse by nature and you get a pretty good explanation for the observed behaviour.
JohnTHaller 13y ago
Returning a game because you 'don't like it' isn't an option at retail either.
- hcarvalhoalves 13y ago
  It's an option in countries with strong consumer protection laws. Besides, Steam games don't come in a box. It's a lease contract anyway, so refunds should required zero attrition.

nilved 13y ago

I don't think this is correct. The majority of people never have those problems. Note too that they do give out refunds, but admittedly not as much as I'd like. However, they did refund Splinter Cell: Conviction (which didn't work well on my hardware not due to an incompatibility but do to the performance) and Mirror's Edge (which I tried to play through WINE unsuccessfully.)

spacelizard 13y ago
>The majority of people never have those problems. I disagree completely. The majority of people I know who use Steam have a huge library of games that have never been played because they bought most of them as an impulse purchase when they were on sale, and then realized the game wasn't worth playing for one reason or another. It's kind of telling for the market when in a large amount of cases the most reasonable thing to do is to just not use Steam altogether, but their promotions have to it that people forget about that. It's just the same sleazy, destructive sales tactics that we've seen a million times over. It's no surprise that their software prices are trending towards zero in an Apple/Google-esque spiral.
- nilved 13y ago
  That isn't really a refutation of what I said. I'm saying that most people don't have the problems GP described: buying a game that is unplayable and not being able to get a refund. Not only are most people able to play their entire game library (even if not permitted by time or interest,) I've been able to get refunds even in exceptional circumstances. e to below: no I didn't?
  - spacelizard 13y ago
    You've responded to one of the problems that was described and conveniently ignored the rest.
enraged_camel 13y ago
>>The majority of people never have those problems. Citation needed.
- nilved 13y ago
  My anecdote isn't any more anecdotal than GP's assertion.
  - enraged_camel 13y ago
    What you said was not an anecdote. It was an assertion about the majority of people.
chongli 13y ago
The majority of people never have those problems. Doesn't matter. The minority of people with issues are always the loudest on support and general game discussion forums. Couple this with the fact that the majority of people are risk averse by nature and you get a pretty good explanation for the observed behaviour.

JohnTHaller 13y ago

Returning a game because you 'don't like it' isn't an option at retail either.

hcarvalhoalves 13y ago
It's an option in countries with strong consumer protection laws. Besides, Steam games don't come in a box. It's a lease contract anyway, so refunds should required zero attrition.