Simple solution here... To remove the contention, Dell should make the fee appear for "additional software" even though FF is the only option. This will make i

Simple solution here... To remove the contention, Dell should make the fee appear for "additional software" even though FF is the only option. This will make it clear you are paying for the installation of additional software and not FF directly. And when they add another piece of additional software, I fully expect Dell won't include a separate charge since it's for "changing the stock image". On a side note, is this not automated? Is the installation of FF really done by a human? And if not, how is this different than a Ticketmaster-esque because-we-can fee?