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Any interest in coming by Stripe for lunch/dinner? I'd love to chat about this more and figure out a good way to accomplish this. (I.e., a product you'd be happ

by pc 13y ago

Any interest in coming by Stripe for lunch/dinner? I'd love to chat about this more and figure out a good way to accomplish this. (I.e., a product you'd be happy integrating that we iterate on over time.) I'm patrick@stripe.com.

paul_f 13y ago
It seems your customers are telling you EXACTLY what they want - an option to remove 'Remember Me'. You don't seem to want a conversation about it so much as a chance to sell people on it.
- pc 13y ago
  I'm sorry that it comes across this way. Checkout is an optional product. I've tried to explain that 1) we'll remove it if we find data that suggests it's bad, and 2) we're in no way strongly opposed to removing it. I mean, we're not wedded to any particular aspect of Checkout -- we just want to stay true to the goal of making informed, data-driven decisions and reducing complexity for merchants. If it's bad, we won't just add an option to remove it -- we'll remove it for everyone. This goes for any change in Checkout.
  - saurik 13y ago
    > we'll remove it if we find data that suggests it's bad So how about instead of saying "let's have coffee" you look at the accounts of some of these people complaining to verify for yourself the things they are saying (such as "lower conversion")? If you feel Stripe doesn't have the data requires themselves to determine this, maybe asking a few of these merchants to send you a report documenting the sales penalty they experienced? This doesn't seem like a very difficult situation to verify, and it sounds like you will be able to learn something really valuable in a really short amount of time that could affect not just this feature but your entire product roadmap. The "let's have coffee" line (which you tried to use on me as well back when I was demonstrating API flaws and limitations in Stripe a couple years ago ;P) is really difficult to interpret as a "data-oriented" approach to helping merchants: "let's talk about this in person" almost always translates to "I'm a people person who is good at convincing people of things in real time, so how about we move this conversation from a medium that involves long, thought-through arguments that can be backed up by data to one where we are both forced to think on our feet and operate out if memory" ;P. > If it's bad, we won't just add an option to remove it -- we'll remove it for everyone. What everyone here is trying to tell you is that this feature probably works well for some merchants (I mean, you even claim to have tested this yourself, so clearly it must) but horribly for others. Is this really an impossible idea to you? :( The people complaining also spent a bunch of time not "just complaining", but providing reasons why their situation caused the flow to be awkward, and those reasons clearly don't apply to all merchants: in some cases people have even tried to determine "the core difference" (one-shot vs. repeat sales). This would be a great opportunity to not pull a "let's have coffee", but instead dive into the data and specifics of the complaints with the people who are trying to help you.
    - pc 13y ago
      I don't think that "talking" and "analyzing" is a dichotomy. (As shown by the very helpful feedback on this thread.) We've been watching the numbers closely, and we'll continue to do so. If we find that there are merchants for which this works horribly, we'll absolutely rethink our approach. (And they're of course free to not use Checkout.) Coffees drunk and lunches consumed -- i.e., HN threads continued in a higher-bandwith medium -- are orthogonal.
djtidau 13y ago
It's this kind of proactive engagement and quest for a clear understanding of your users and their goals that has had me waiting so impatiently for Stripe to become available in Australia. We're prelaunch right now, but are about to implement Stripe (what will likely be checkout) shortly, after having already settled with a local payments provider. If you're ever this side of the pond be sure to look me up and we will grab a beer.
- tomjadams 13y ago
  You can get on the private beta for Australia, details here: https://support.stripe.com/questions/is-stripe-available-in-australia-how-do-i-sign-up-for-the-beta https://support.stripe.com/questions/is-stripe-available-in-...

by pc 13y ago

paul_f 13y ago

It seems your customers are telling you EXACTLY what they want - an option to remove 'Remember Me'. You don't seem to want a conversation about it so much as a chance to sell people on it.

pc 13y ago
I'm sorry that it comes across this way. Checkout is an optional product. I've tried to explain that 1) we'll remove it if we find data that suggests it's bad, and 2) we're in no way strongly opposed to removing it. I mean, we're not wedded to any particular aspect of Checkout -- we just want to stay true to the goal of making informed, data-driven decisions and reducing complexity for merchants. If it's bad, we won't just add an option to remove it -- we'll remove it for everyone. This goes for any change in Checkout.
- saurik 13y ago
  > we'll remove it if we find data that suggests it's bad So how about instead of saying "let's have coffee" you look at the accounts of some of these people complaining to verify for yourself the things they are saying (such as "lower conversion")? If you feel Stripe doesn't have the data requires themselves to determine this, maybe asking a few of these merchants to send you a report documenting the sales penalty they experienced? This doesn't seem like a very difficult situation to verify, and it sounds like you will be able to learn something really valuable in a really short amount of time that could affect not just this feature but your entire product roadmap. The "let's have coffee" line (which you tried to use on me as well back when I was demonstrating API flaws and limitations in Stripe a couple years ago ;P) is really difficult to interpret as a "data-oriented" approach to helping merchants: "let's talk about this in person" almost always translates to "I'm a people person who is good at convincing people of things in real time, so how about we move this conversation from a medium that involves long, thought-through arguments that can be backed up by data to one where we are both forced to think on our feet and operate out if memory" ;P. > If it's bad, we won't just add an option to remove it -- we'll remove it for everyone. What everyone here is trying to tell you is that this feature probably works well for some merchants (I mean, you even claim to have tested this yourself, so clearly it must) but horribly for others. Is this really an impossible idea to you? :( The people complaining also spent a bunch of time not "just complaining", but providing reasons why their situation caused the flow to be awkward, and those reasons clearly don't apply to all merchants: in some cases people have even tried to determine "the core difference" (one-shot vs. repeat sales). This would be a great opportunity to not pull a "let's have coffee", but instead dive into the data and specifics of the complaints with the people who are trying to help you.
  - pc 13y ago
    I don't think that "talking" and "analyzing" is a dichotomy. (As shown by the very helpful feedback on this thread.) We've been watching the numbers closely, and we'll continue to do so. If we find that there are merchants for which this works horribly, we'll absolutely rethink our approach. (And they're of course free to not use Checkout.) Coffees drunk and lunches consumed -- i.e., HN threads continued in a higher-bandwith medium -- are orthogonal.

djtidau 13y ago

It's this kind of proactive engagement and quest for a clear understanding of your users and their goals that has had me waiting so impatiently for Stripe to become available in Australia. We're prelaunch right now, but are about to implement Stripe (what will likely be checkout) shortly, after having already settled with a local payments provider. If you're ever this side of the pond be sure to look me up and we will grab a beer.

tomjadams 13y ago
You can get on the private beta for Australia, details here: https://support.stripe.com/questions/is-stripe-available-in-australia-how-do-i-sign-up-for-the-beta https://support.stripe.com/questions/is-stripe-available-in-...