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Didn't the upgrade text explain that it was a paid upgrade? I tried to make that as clear as I could. If you want to stick with Arq 3 you can. Delete Arq 4. Do
by sreitshamer 13y ago
Didn't the upgrade text explain that it was a paid upgrade? I tried to make that as clear as I could.
If you want to stick with Arq 3 you can. Delete Arq 4. Download Arq 3 (http://www.haystacksoftware.com/arq/Arq_3.3.4.zip http://www.haystacksoftware.com/arq/Arq_3.3.4.zip).
Launch Arq 3.
You'll have to find your old backup set under "Other Backup Sets", select it, and click the "Adopt This Backup Set" button.
Sorry for the hassle.
- mikeash 13y agoPeople often don't read that sort of thing, and just click the "update" button. A paid upgrade probably shouldn't be available through the normal in-app updater.
- ojilles 13y agoBy the way, the license file I got was named: <numbers>.syncPhotosLicense Adding it to Arq 4 seemed to work fine though. Was a bit confusing.
- northwoods 13y agoAgree that this should have been presented differently - something other than the normal update mechanism, which becomes routine over time. This is a major update with a fee associated - the 'upgraded' user is presented with an 'unlicensed' copy of Arq4 and continual purchase dialogs until they get out their credit card and pay again.