I'm sure support via phone can work. I'm just saying that it usually doesn't. For exactly the opposite reasons you give. Most call center employees aren't espec

I'm sure support via phone can work. I'm just saying that it usually doesn't. For exactly the opposite reasons you give. Most call center employees aren't especially technical, have little or no training, and are basically forced to stick to a script. I'm not saying it's their fault, quite the contrary. But because of these experiences, I'm automatically put off by the idea of speaking with a phone representative.