There is a reason that speaking Japanese correctly is a highly valuable skill. For me personally, though, the amount of "communication rites" in Japanese busine

There is a reason that speaking Japanese correctly is a highly valuable skill. For me personally, though, the amount of "communication rites" in Japanese business interactions is enough to be scared away. On the other hand, I'd say that the bank person has enough reasons besides the honorifics to be really angry at the guy. The info posted indicates that they want to get rid of him and given that they cite technical difficulties, it might well be possible that their tech team already suspected the "non-banking-grade" software quality we are now hearing about.