Damn straight about this. Last week I went through hell talking to Acer about the battery on my A1 netbook. Their script-driven customer service had no flexibil

Damn straight about this. Last week I went through hell talking to Acer about the battery on my A1 netbook. Their script-driven customer service had no flexibility and has cost Acer a customer for life -- and any recommendations that I'd ever have for their products. They simply told me "no one in the company can do [what I asked, which was quite reasonable]". Later, after I got someone who wasn't based in India (or somewhere like that), I learned that they couldn't do what I wanted because they had eliminated the positions that would have enabled it. If the humandroids in the first customer service had demonstrated any creativity or flexibility to find out why, I wouldn't be as angry at Acer as I am. As it is, they've demonstrated that as a company they care nothing about customer service.