I completely agree, not because of opinion but because of experience! For six months i answered all of my e-mails within minutes, because i thought that superb

I completely agree, not because of opinion but because of experience! For six months i answered all of my e-mails within minutes, because i thought that superb support was the way to go. But it only took a couple of months before i saw the negative effects - both employees and bosses started asking questions about every little problem that they encountered! This distracted me in the middle of all other work, and billing for it was impossible because they implied it only "took 2 minutes" to reply to. At the end of the sixth month, i got a large job and couldn't reply quickly any longer, now, client's only ask things of real value (billable value) and often they solve the problem themselves.