I think Seth has a good point here. Employees should, at least to a degree, feel a pride in the company they work for, and if they do not they should find some

I think Seth has a good point here. Employees should, at least to a degree, feel a pride in the company they work for, and if they do not they should find somewhere else to work (or at least try to.) But more than that, when you are doing something on behalf of and in the name of a company then you are that company's representative, its "face" to those you are dealing with. As such, you can expect to receive both credit and blame for everything attached to that company and you are responsible for doing everything within your authority to fix problems. That limit may be nothing more than putting the person you are dealing with in the correct department, but if that is it you should pass along the contact information (in both directions!) respectfully and courteously, not dismissively with "I just work here." As a manager, I would be unhappy to ever hear one of my employees say that no matter what their job. If it was a customer facing employee, then (depending on the nuances of the circumstances) it could easily call for a formal reprimand for damaging the companies reputation and being dismissive to customers.