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I was a loyal T-Mobile customer for years, but now I'm their number one enemy. In short, I moved to a new state and my house appears to lie between three misco
by tutufan 13y ago
I was a loyal T-Mobile customer for years, but now I'm their number one enemy.
In short, I moved to a new state and my house appears to lie between three misconfigured towers. Multiple phones, multiple models repeatedly dropping calls and texts. Diagnostic app showed phones constantly hunting between towers. T-Mobile customer service abysmal--their motto seems to be FOAD.
Finally paid the $800 termination fee to be rid of them. Both StraightTalk (ATT network) and Verizon work perfectly at this location.
The moral of the story is not that T-Mobile sucks (though they do). Rather, never, ever enter a multi-month agreement with a cell carrier. They are simply not to be trusted.
- fixedd 13y agoI had the opposite occur for me. I reported a similar problem and they said they'd dispatch an engineer to check on it. Three days later everything worked perfectly.
- tutufan 13y agoMust be nice. For over eight months, we had no response of any kind, nor any indication that they had any interest in looking into possible technical issues on their network. In their final denial letter to us, they stated that based on the coverage map on their website, we could "expect excellent voice and data service" (at the location where we'd had constant drops for months).