It's always been this way. Being a squeaky wheel or someone in power has always been a way to get better service. (Or mortgage rates, or whatever) The web ha

It's always been this way. Being a squeaky wheel or someone in power has always been a way to get better service. (Or mortgage rates, or whatever) The web has empowered the squeaky wheels. You could say it's a shame that customer service is awful, but it's expensive to provide universally good service, so many companies opt to just deal with the fallout. Not everyone can be Tiffany's.