Most of these companies are terrified of SEO probably. There's been a number of cases in the past where a customer's complaint would show up on the first page

Most of these companies are terrified of SEO probably. There's been a number of cases in the past where a customer's complaint would show up on the first page of results for a company on Google. Once or twice those blogs have even shown up before the official results for something that completely blew up. It could cost these companies a lot more once it's out in the open.