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>> "This screams of utterly gross incompetence, or malicious intent." When you are dealing with a persons money you need to know what you're doing. Gross incom
by k-mcgrady 13y ago
>> "This screams of utterly gross incompetence, or malicious intent."
When you are dealing with a persons money you need to know what you're doing. Gross incompetence is no excuse (and I've seen a lot of people on HN excusing MTGox and feeling sorry for them - not you, others -).
Secondly when something goes this wrong you need to be honest. By failing to communicate with their customers their incompetence has become malicious. They are more concerned with themselves than their customers and this is particularly bad since we are dealing with peoples finances.