This entire situation is just truly unbelievable. I can't fathom how Horizon thinks they could have benefited from suing a tenant over such a ridiculous thing a

This entire situation is just truly unbelievable. I can't fathom how Horizon thinks they could have benefited from suing a tenant over such a ridiculous thing as a twitter post. A good company would have immediately contacted her and solved the problem with no questions asked. Getting a cleaning crew out there and a free month's rent would have been the right move. Then, instead of posting about a crappy moldy apartment she might have posted about the outstanding customer service and then her "massive" collection of 20 followers might remember Horizon Realty the next time they need an apartment. Could have turned this SMALL negative into a positive if they played it right. Instead they did something incredibly foolish and sued her. nice