As a small business owner, I've been getting to know my customers really well. My business is focused on handcrafted cremation urns and urn like pieces, which c

As a small business owner, I've been getting to know my customers really well. My business is focused on handcrafted cremation urns and urn like pieces, which can be dreary (black humor definitely helps). I hand hold people through their purchases and know what questions they might ask. Being small works in my favor.