This was back in the 1990s, but I worked in what was basically a data entry company, where the processing was a mixture of scanned forms (Scantron style) and hu

This was back in the 1990s, but I worked in what was basically a data entry company, where the processing was a mixture of scanned forms (Scantron style) and human key entry. The project I was on was image scanning the forms for other purposes, so we had a neural net handwriting recognition system that we were comparing to human key entry at a large scale - millions of documents. What we found was that human key entry significantly outperformed the neural nets, even when the data was carefully handwritten in constrained boxes. Humans were so far ahead of the heavily trained neural nets that the software was basically unusable at that point. Of course, that was nearly 20 years ago, and things have probably moved on quite a bit. But you can still see the basic problem in Captcha-style validation on web pages. Computers just can't be trained to recognize distorted text that humans can read pretty easily.