The support experience is going to vary depending on what you need. I once called Google Wallet developer support to let them know that their sandbox was down.

The support experience is going to vary depending on what you need. I once called Google Wallet developer support to let them know that their sandbox was down. I pointed them toward some samples on their documentation that had broken as a result. They didn't seem able to grasp that it wasn't a problem on my end, and I'm not convinced they knew what a sandbox is. In the end, I reached out to a Google Wallet product manager via Google+ who confirmed that it was down and that they were working on it. It seems a waste of talent to have developers picking up the phone when I call developer support, but it would be nice if that team could run stuff by developers when they need to. They also need better training on typical things that developers might call about. (Eg. "Sandbox seems to be down, can you confirm and provide an ETA on the fix?")