4 ms·
i just checked online, and it said it was available in my zip code. got super excited, and called Verizon. after 20 minutes on hold I asked them if "Fios is ava
by SonicSoul 13y ago
i just checked online, and it said it was available in my zip code. got super excited, and called Verizon. after 20 minutes on hold I asked them if "Fios is available in my apartment" after which I was asked 20 personal questions and told that there is some "good news" and i'd be transferred to a "Verizon specialist", who asked me 10 more personal questions. Finally i was given a great introductory price of $59.99.. great!! and then he informed that Fios is not available in my apartment, but they can still give me reliable fast internet which will cover all those things i told them i was going to use it for. I told him that it was really misleading how I got conned into answering all these questions all for a marketing pitch of a service i didn't ask for, and the guy said that he was "upfront with me about Fios not being available in my area" he just needed to spend some time to perform this check.. WTF?!
i feel so violated.. at some point i even asked how those questions are relevant to checking Fios availability, to which i was told "these are just part of standard questions i ask everyone"
if you call Verizon, refuse to answer any questions until they tell you if Fios is available at your address.