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Not to get too in-depth with home network troubleshooting, but are you on a wireless network? Interference may be a cause. I know it's fun to blame ISPs for a

Not to get too in-depth with home network troubleshooting, but are you on a wireless network? Interference may be a cause. I know it's fun to blame ISPs for all the problems under the sun, but it's actually rarer than one might think that the ISP itself is the cause of a home networking issue.

runako 13y ago
Wired. Also have tried going direct through the cable modem. ISP's techs can't resolve this after many calls and site visits. (Some techs say this is the expected behavior of the connection.) While streaming in Firefox, reported speed rate jumps to expected (i.e. non-peak rate) when running through a proxy server outside my ISP's network. Speed drops instantly when the proxy setting is disabled. Flipping the proxy switch on/off literally changes my observed speed by ~10+ Mbps. This experiment has has been confirmed over weeks, different devices, etc. So...I'm not blaming the ISP, but using a proxy server clearly works for me. So I'm going to do that so I quit wasting time trying to figure out why it doesn't work. I just need to be able to do it at the router level and not the computer level so it works for e.g. the Apple TV.
- diminoten 13y ago
  But, even your "diagnostic technique" is flawed, and doesn't necessarily point at the ISP. If we merely look at what you've said, all we know is that your connection to Netflix's local CDN provider is lower than required for optimal performance. We can't say the ISP is in any way at fault here. Try installing DD-WRT onto your router. It has features for things like this.
  - runako 13y ago
    > We can't say the ISP is in any way at fault here. FWIW though -- I'm not blaming my ISP, specifically because I don't have enough data and don't care enough about assigning blame to get it. It wouldn't matter anyway, I'm basically stuck with this ISP. Thanks for the DD-WRT rec, I'll try that out.

runako 13y ago

Wired. Also have tried going direct through the cable modem. ISP's techs can't resolve this after many calls and site visits. (Some techs say this is the expected behavior of the connection.) While streaming in Firefox, reported speed rate jumps to expected (i.e. non-peak rate) when running through a proxy server outside my ISP's network. Speed drops instantly when the proxy setting is disabled. Flipping the proxy switch on/off literally changes my observed speed by ~10+ Mbps. This experiment has has been confirmed over weeks, different devices, etc. So...I'm not blaming the ISP, but using a proxy server clearly works for me. So I'm going to do that so I quit wasting time trying to figure out why it doesn't work. I just need to be able to do it at the router level and not the computer level so it works for e.g. the Apple TV.

diminoten 13y ago
But, even your "diagnostic technique" is flawed, and doesn't necessarily point at the ISP. If we merely look at what you've said, all we know is that your connection to Netflix's local CDN provider is lower than required for optimal performance. We can't say the ISP is in any way at fault here. Try installing DD-WRT onto your router. It has features for things like this.
- runako 13y ago
  > We can't say the ISP is in any way at fault here. FWIW though -- I'm not blaming my ISP, specifically because I don't have enough data and don't care enough about assigning blame to get it. It wouldn't matter anyway, I'm basically stuck with this ISP. Thanks for the DD-WRT rec, I'll try that out.