3 ms·

Be sure you're aware of the upgrade policy before buying a license. I used to be a PyCharm customer until I learned how the policy works. Last year the product

by gdulli 13y ago

Be sure you're aware of the upgrade policy before buying a license. I used to be a PyCharm customer until I learned how the policy works. Last year the product was broken for me for about 6 months, and at the time the bug was fixed, my renewal would have been retroactive and cover a period of several months when I couldn't use the product. That wasn't acceptable, nor was paying the non-renewal price, since I'd have been otherwise willing to renew, so I stopped using the product.

rdemmer 13y ago
gdulli, Can't comment on what has happened up until this point, but if you are interested in having me dig into this to see what can be done email me at robert[dot]demmer[at]jetbrains[dot]com. Doesn't sound like our standard procedure.
- gdulli 13y ago
  It seems like it's the normal policy based on this page, or did I misinterpret it? http://www.jetbrains.com/pycharm/buy/buy.jsp#renew http://www.jetbrains.com/pycharm/buy/buy.jsp#renew "Regardless of the actual upgrade subscription renewal date, your new upgrade subscription term will always start on the date following your previous upgrade subscription expiration date."
  - jasallen 13y ago
    Sounds to me like they are making the point that you won't be "double subscribed" if you renew early -- no overlapping terms. In other words, a good thing. Did you actually talk to anyone who told you you'd be out-of-luck, or just interpreted it from that page?
    - lost_name 13y ago
      On the other hand, I believe the product will not deactivate. So, if Version 2 is released on the last day of your subscription and you upgrade and let your subscription lapse, and version 3 is released 8 months later and you renew then, you sort of got a pass on the "down time" whereas active subscriptions would not.
  - rdemmer 13y ago
    You did not misinterpret the page, but it seems that you encountered an out of the ordinary situation. Again, I would be happy to look into this if you sent me your details.
- xtracto 13y ago
  Can you tell me how long does it usually take JetBrains to review a "Startup Discount Plan" application? We applied about 10 days ago and haven't heard anything (positive or negative) about us... I wasn't very hopefull given that our startup is in Mexico and the only thing we have to show that it is less than 3 years old is the incorporation papers in Spanish. JetBrains makes realy good software but the prices are really expensive for companies in developping countries.
  - xtracto 13y ago
    Just want to give an update on this. It seems that our application was somehow missed. But after we called JetBrains and re-sent the application and got our license. Thanks a lot guys :)

by gdulli 13y ago

rdemmer 13y ago

gdulli, Can't comment on what has happened up until this point, but if you are interested in having me dig into this to see what can be done email me at robert[dot]demmer[at]jetbrains[dot]com. Doesn't sound like our standard procedure.

gdulli 13y ago
It seems like it's the normal policy based on this page, or did I misinterpret it? http://www.jetbrains.com/pycharm/buy/buy.jsp#renew http://www.jetbrains.com/pycharm/buy/buy.jsp#renew "Regardless of the actual upgrade subscription renewal date, your new upgrade subscription term will always start on the date following your previous upgrade subscription expiration date."
- jasallen 13y ago
  Sounds to me like they are making the point that you won't be "double subscribed" if you renew early -- no overlapping terms. In other words, a good thing. Did you actually talk to anyone who told you you'd be out-of-luck, or just interpreted it from that page?
  - lost_name 13y ago
    On the other hand, I believe the product will not deactivate. So, if Version 2 is released on the last day of your subscription and you upgrade and let your subscription lapse, and version 3 is released 8 months later and you renew then, you sort of got a pass on the "down time" whereas active subscriptions would not.
- rdemmer 13y ago
  You did not misinterpret the page, but it seems that you encountered an out of the ordinary situation. Again, I would be happy to look into this if you sent me your details.
xtracto 13y ago
Can you tell me how long does it usually take JetBrains to review a "Startup Discount Plan" application? We applied about 10 days ago and haven't heard anything (positive or negative) about us... I wasn't very hopefull given that our startup is in Mexico and the only thing we have to show that it is less than 3 years old is the incorporation papers in Spanish. JetBrains makes realy good software but the prices are really expensive for companies in developping countries.
- xtracto 13y ago
  Just want to give an update on this. It seems that our application was somehow missed. But after we called JetBrains and re-sent the application and got our license. Thanks a lot guys :)