Valve does this very well using reddit. A bad bug goes for a whole year on Dota 2, and if someone complains on /r/Dota2 it gets fixed in two days. It's great,

Valve does this very well using reddit. A bad bug goes for a whole year on Dota 2, and if someone complains on /r/Dota2 it gets fixed in two days. It's great, users fells empowered, and you get the priority list for free with reddit upvote system. As for discourse were planning to deploy it this year at our intranet, and we've got 130.000 employees.