3 ms·
>Standard numbers are that 7% of the communication is in the words, 38% is in the tone of voice, and 55% is in the body language. Source? I'm pretty skeptical
by nawitus 13y ago
>Standard numbers are that 7% of the communication is in the words, 38% is in the tone of voice, and 55% is in the body language.
Source? I'm pretty skeptical of these kinds of numbers. If you say 100 bits worth of words face-to-face, what is exactly the content of the remaining 1428 bits?
- Domenic_S 13y agohttp://en.wikipedia.org/wiki/Nonverbal_communication http://en.wikipedia.org/wiki/Nonverbal_communication
- gjm11 13y agoThe claim (ascribed to Albert Mehrabian) is much more limited than that. Those are the alleged percentage influences on how much we like a person on the basis of a conversation with them. See, e.g., http://www.kaaj.com/psych/smorder.html http://www.kaaj.com/psych/smorder.html (which I think is Mehrabian's own site) which says "Total Liking = 7% Verbal Liking + 38% Vocal Liking + 55% Facial Liking" and adds: "Unless a communicator is talking about their feelings or attitudes, these equations are not applicable". I'm frankly doubtful even about that much, but Mehrabian certainly never claimed that any such equation holds for more "contentful" communication.