Everytime I've had a problem with my cable I just say cancellation and it takes me directly to a human. NLP isn't bad but most of my problems are with billing,

Everytime I've had a problem with my cable I just say cancellation and it takes me directly to a human. NLP isn't bad but most of my problems are with billing, something that should have been easily solvable by an early 80s mainframe. Yet every few months the cable company managed to screw it up and I'm fairly sure they were doing it on purpose.