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I like the fact that this blog talks about the elephant in the room It really does not matter what methodology, or tools you will use, if at the end it does no

• csbrooks 13y ago
  This line toward the end is key too, though: >That's how you suss out the rare 10% of community feedback that is amazing and transformative. So don't obsess over every bit of user feedback, but figure out what matters, and what multiple people are complaining about, not just one loud person.
  • codinghorror 13y ago
    Yes exactly -- we weight common feedback from multiple Discourse instances much more heavily than individual opinions from folks on meta.discourse, for example. (There is also the issue of observing what people do versus what they say they do. At least early on I find the problems are severe and obvious enough that this subtlety isn't a big deal yet.)