4 ms·
If it is a statistically rare event then offering a full refund shouldn't be much of a hit to you. If that's not the case then you should let renters know up fr
by avalaunch 13y ago
If it is a statistically rare event then offering a full refund shouldn't be much of a hit to you. If that's not the case then you should let renters know up front that there is a statistically significant chance that despite reserving a room, they may not actually get a room.
- brianchesky 13y agoIn this case the guest was, and always would be, offered a full refund when a host cancels. Unless you are referring to something else...?