Except they didn't refund the stay. They should have refunded them, at minimum, pro rata for the lack of sleeping arrangements that they paid for (they paid for

Except they didn't refund the stay. They should have refunded them, at minimum, pro rata for the lack of sleeping arrangements that they paid for (they paid for 4 people, were giving space for 3). So 25% refund, at minimum. These are the types of things that have the potential to destroy peoples' vacations and one of the many reasons I would never use AirBNB in its current state.