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> "I can’t even leave feedback... as we never got to stay there." I think this is a bigger deal than the cancellation -- the fact that, on a site that's all ab
by lotharbot 13y ago
> "I can’t even leave feedback... as we never got to stay there."
I think this is a bigger deal than the cancellation -- the fact that, on a site that's all about reputation, there's no reputation hit for a host canceling someone's rental. Airbnb should create a feedback system that allows feedback to be given for various steps of the process, not just the stay itself.
- jMyles 13y agoYeah, I think this is the single biggest improvement they can make.
- devrelm 13y agoIndeed. Even if it's just an automated post saying that the reservation was cancelled by the host. More than one of those and I think that many people wouldn't want to take the risk.
- frontendbeauty 13y agoSee Brian's post: https://news.ycombinator.com/item?id=7254986 https://news.ycombinator.com/item?id=7254986 Airbnb does leave an automated review about the cancellation and dings the host's listing in search results.