I had a related experience: Had 105 Mbps but called to try and lower our bill with Comcast. Were told we'd keep the same service, but bill would be roughly $50

I had a related experience: Had 105 Mbps but called to try and lower our bill with Comcast. Were told we'd keep the same service, but bill would be roughly $50 cheaper. Next day when doing a speed test, turns out that our 105 Mbps service had been downgraded to 30 Mbps. Called to complain / change it to 105 Mbps and had multiple customer service people try and tell me that we'd have to pay a $250 fee to have someone come out and make sure that we could handle 105 Mbps service, even though 36 hours earlier we had the faster service. Finally managed to convince a service rep that we had it the day before so we obviously were equipped to handle it - only wasted ~3 hours of my life.